Maintenance
Peace of mind
We have you covered!
We provide a choice of on-demand or continuous maintenance support to fulfill your site’s needs.
With over 27 years of experience in web development, CanWeb Services offers reliable, senior-level support tailored to your business needs. Our retainer packages provide flexibility, priority access, and cost savings — all backed by decades of proven results.
Retainer Packages
| Package Name | Hours Included | Bonus Hours | Total Hours | Price CDN | Hourly Rate |
|---|---|---|---|---|---|
|
Starter |
5 |
|
5 |
$300 |
$60/hour |
|
Standard |
10 |
2 |
12 |
$600 |
$50/hour |
|
Premium |
20 |
4 |
24 |
$1200 |
$50/hour |
Refund Policy
- Refunds are calculated based on unused paid hours only.
- Bonus hours are complimentary and non-refundable.
- Refund formula:
Refund = Unused Paid Hours × $50/hour - Example: If you use 3 hours from the Standard package, refund = 7 × $50 = $350.
Services Offered
- Website updates and maintenance
- CMS support (WordPress, Joomla, etc.)
- Security patches and backups
- Performance optimization
- Technical troubleshooting
- Responsive design adjustments
Why Choose Us?
With nearly three decades of hands-on experience, we deliver dependable, efficient, and expert-level service.
Our retainer packages are designed to give you peace of mind and predictable costs — no surprises, just results.
Pricing Sheet Notes
- All packages include priority scheduling and dedicated support.
- Additional hours beyond the package are billed at $60/hour.
- Custom packages available upon request.
- Hourly value reflects the effective rate including bonus hours.
Occasional Maintenance
- Hourly rate: $75/hr
- No minimum commitment
- Priority scheduling available when possible
- Invoiced immediately
Occasional Maintenance
As Needed-
Minimum 1 hour
-
HTML, JavaScript, Content updates
-
25 years experience developing websites
-
Excellent Detailed Communication
Maintenance Subscription
Ongoing Support-
Valid for 12 hours (Save $100 /yr)
-
Time Balance carries over
-
Timely Request Response
-
Quality Work
Maintenance Questions
Most frequent questions and answers
Website maintenance is any work performed on the website to make it run better, make it searchable, update content (like hours of operation), add images, or manage specials.
Maintenance packages can be purchased starting at $300 for 5 hours. When you order maintenance, you will have an option to select the package that is best for your needs.
Yes, responding to emails and meetings are billable time.
- Content updates
- Proof reading
- Email setup
- Priority tech support
- SEO
- Accessibility testing
- Security audits
- Minor fixes to accommodate browser updates
- Software patches
- Setting up software
- Content writing
- Design work
- Email templates
- SEO
- Google Analytics
- Marketing plans
- Google AdWords
- Campaigns
- Site Strategies
- E-commerce setup and integration
- More
With a prepaid package there are multiple benefits: The work can be started immediately upon request (no need to wait for payment), priority support, bonus hours (after all paid hours are used up).
The web is evolving to deliver faster and more secure sites and services.
Unfortunately, keeping your site up to date is part of that.
The good news is that we will take care of that for you behind the scenes and provide email updates so you are aware of what’s going on.
Ongoing maintenance is required for all modern websites. How much maintenance depends upon your website and your needs. We can help you decide on the best option.
Maintenance packages are billed immediately and work can commence once the funds have been cleared.
A minimum of 30 minutes is billed per request.
Projects are billed in advance with a 50% deposit of the agreed estimate. 40% is billed upon completion of the work, and the final 10% is billed when the work is signed off for approval.
Maintenance requests will be made via your client portal. You will have access to your requests and the time allotment for each.
We strive to make our clients happy
My main focus is to make sure you're happy with our service and products. When our customers are satisfied, it makes us successful.
